Refund policy
Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
RETURN CONDITIONS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
However, customized items we produce, such as our personalized posters, are neither refundable nor exchangeable. Once the printer begins creating a custom product for you, it becomes unique and cannot be resold or modified. We strongly encourage you to carefully check the information provided (such as bib number, name, achieved time, etc.) before finalizing your order.
The return of certain other types of merchandise is not permitted. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. Similarly, intimate or sanitary goods, hazardous materials, and flammable liquids or gases are not accepted.
Other non-returnable items include:
- Gift cards
- Downloadable software
- Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
PARTIAL REFUNDS (if applicable)
In some cases, only partial refunds are granted:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at contact@finishers.com.
SALE ITEMS (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@finishers.com and mail your item to:
39 Rue Lieutenant Colonel Prévost, Lyon, 69006, France.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, who will be notified of your return.
SHIPPING
To return your product, mail it to the following address:
39 Rue Lieutenant Colonel Prévost, Lyon, 69006, France.
Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item worth more than €75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.